VEHLA
SUPPORT

Get help.

Vehla is made by one developer, so support is direct: you write to the person who wrote the code. Most questions are answered within a few days, usually sooner.

EMAIL

admin@kailalabs.com

Licence, refund, billing and bug reports. Write from the address you bought with for anything licence-related.

Email support
COMMUNITY

Discord

Quick questions, feature requests, early builds and other Vehla users. The developer reads it daily.

Join the Discord
DOCS

Documentation

Setup and permissions, every feature, keyboard shortcuts, local AI, the Store and the SDK, plus the full changelog.

Open the docs

Licences and activation

Vehla Pro is a one-time purchase that works on two Macs at a time. Enter the licence from Settings › Privacy & Pro. To move it to a new Mac, deactivate the old one in the same place first. If a Mac was lost or wiped before you could deactivate it, email us and we will release the seat.

Inside the app the Pro tier is labelled Premium. They are the same thing.

Refunds

Full refund within 7 days of purchase, no questions asked. Email admin@kailalabs.com from the purchase address. Details are in the refund policy.

Something isn't working

Before writing, check install and permissions: most problems are a missing Accessibility, Input Monitoring or Screen Recording permission, which macOS only grants per feature. The Command Palette's vehla health command lists every permission and feature and links to the setting that needs attention.

When you email, include your macOS version, the Vehla version from the menu bar's App tab, what you did, what you expected and what happened instead. A screen recording is worth more than a paragraph.

Crash reports

If Vehla quits unexpectedly, the next launch offers to email the crash report. Nothing is sent unless you choose to, and you can see exactly what the email contains before it goes. You can turn the offer off in Settings › Privacy & Pro.

Privacy questions

Vehla does not run an inference server and never sees your prompts, selections or clipboard. The privacy policy lists what is and isn't collected; if something there is unclear, ask.

Company

Vehla is a product of Kaila Consulting Inc., Ottawa, Canada. About Vehla.