Support
Bugs, install issues, model questions, anything that's not working.
kailaconsulting@outlook.com
Same-day reply, Mon–Fri
Talk to us.
No support tickets, no chatbots, no "we'll get back to you within 5 business days". Just email a person.
Licensing
Purchase questions, activation issues, invoices, and license recovery.
kailaconsulting@outlook.comSecurity
Vulnerability disclosure. See what to include on the security page.
kailaconsulting@outlook.comPress
Coverage, interviews, founder availability. Press kit.
kailaconsulting@outlook.comPrivacy
GDPR / CCPA requests. Data access, export, deletion.
kailaconsulting@outlook.comRefunds
Within 7 days of purchase, full refund, no questions. Policy.
kailaconsulting@outlook.comCommunity
Real-time help, snippet sharing, model debates, and direct access to the team.
What to put in the email
For support, the four most useful things to include:
- Your Vehla version (Settings → Updates).
- Your macOS version and Mac model (Apple menu → About This Mac).
- Whether you're using a local model or a cloud provider.
- What you expected vs. what happened. Screenshots help.
We typically reply within a few hours during business days, and within 24 hours on weekends. Real humans, often the engineer who wrote the code in question.
Where else to find us
- Discord (community, real-time help, snippet sharing): discord.gg/qGgagsAVDZ
- Reddit: r/VehlaApp
- Blog: Field notes
- Mailing address: Kaila Consulting Inc. · Ottawa, Canada