How to request a refund
Email kailaconsulting@outlook.com from the address tied to your license. You don't have to explain why — but if it's a bug, we'd love to know so we can fix it. Refunds are processed within 3 business days, usually within a few hours. The credit appears on your card 2–10 days after that, depending on your bank.
What we'll do
What we won't do
Email you a list of features you might have missed.
Route you through a chatbot.
Charge a restocking fee, a "processing fee", or anything else we made up.
The 7-day window
The window starts on the date of purchase shown on your Stripe receipt and runs for 7 calendar days. Inside the window, the refund is automatic. Outside the window, refunds are handled case-by-case — almost always granted for technical issues we can't resolve, almost always declined for "changed my mind 6 months later". We use good faith on both sides.
Edge cases we get asked about
Chargebacks
Please email us before disputing with your bank. We refund faster than a chargeback resolves, and the chargeback fee comes out of our small team's lunch budget. We've never refused a legitimate refund, so a chargeback is rarely the right tool here.
Need a refund? Just ask.
Email kailaconsulting@outlook.com. We reply in hours, not days.
Request a refundCommon questions
How do I request a refund?
Email kailaconsulting@outlook.com from the address tied to your license. Processed within 3 business days, usually within a few hours; the credit appears 2–10 days later depending on your bank.
How long is the refund window?
Seven calendar days from the purchase date on your Stripe receipt. Inside the window it is automatic; outside it, case-by-case.
What happens to my license after a refund?
Both activation slots are revoked and the license record is deleted from our server. You cannot keep the app and take the refund.